Рус
Рус
ServiceGate
system for supporting clients and employees
Try It Out
Support Without ServiceGate
  • Interaction
    Clients write to various channels and expect a quick response
  • Requests
    Loss of requests directly impacts loyalty and revenue
  • Control
    There is no unified control over SLA and quality of service
  • Scaling
    Support does not scale with the growth of the customer base
ServiceGate
A Single Platform For:
  • Centralized reception of applications
  • Multi-level support (1-3 lines)
  • SLA and quality of service control
  • Improving user satisfaction
  • Sending notifications and news
Channels For Receiving Requests
The system combines all channels in one interface:
  • Whatsapp
  • Telegram
  • E-mail
  • User's Personal
    Account
All applications are automatically registered as requests
Single Window Operator
  • Convenience
    All requests - in one interface
  • History
    Communication history for each ticket
  • Data
    Attachments, comments, statuses
  • Optimization
    Eliminate loss and duplication of requests
3 Lines Of Support
  • 1 Line
    - Receipt and initial processing of requests
    - Classification, basic solutions
    01
  • 2 Line
    - In-depth technical support
    - Handling typical incidents
    02
  • 3 Line
    - Experts and developers
    - Complex incidents and unusual problems
    03
Routing And Escalation
  • Automation
    Automatic distribution of requests
  • Support
    Escalation between support lines
  • Accounting
    Taking into account priorities and SLAs
  • Time
    Minimizing reaction time
SLA Control
  • Setting
    Setting up SLAs by request types
  • Control
    Control of reaction time and decisions
  • Notifications
    SLA violation risk notifications
  • Discipline
    Improving support discipline
User's Personal Account
  • Requests
    Creating and tracking requests
  • Applications
    Application status and history
  • Data
    Comments and files
  • Transparency
    Transparency of interaction
Cloud Architecture
  • Availability
    No costs for purchasing software and servers are required
  • Rapidity
    Start working right away
  • Flexibility
    Scaling to meet increasing load
  • Globality
    Access from anywhere
Safety
  • Access
    Access rights differentiation
  • Protection
    Secure data transmission channels
  • Compliance
    Compliance with corporate security requirements
  • Safety
    Personal data is stored in Kazakhstan
Business Effect For The Customer
  • Speed
    Reducing customer response times
  • Loyalty
    Increased customer satisfaction and retention
  • Control
    Service quality control according to SLA
  • Optimization
    Optimizing support costs
  • Scaling
    Scaling without increasing staff
Submit Your Application
Services
Products
Banks and Finances
Currency Control
Currency Control
Transition to ISO 20022
Industry Solutions
Implementation of Bank Settlement Systems
Industry Solutions
© 2026 NAT Kazakhstan JSC
Solutions
About Company
Working hours:
Mon-Fri: 9.00-18.00
Sat-Sun: days off
Management
Telecommunications
Analytical dashboards
NAT Kazakhstan JSC
Astana, 3 Kuishi Dina St
+7 7172 730 100
nat@nat.kz, www.nat.kz
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ServiceGate
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